Refund & Cancellation Policy
How billing, cancellation and refunds work at Tenderytics. In short: a free trial, no automatic charges, cancel any time, and fair treatment if anything goes wrong.
1. Free trial
New accounts start with a 7-day free trial. No card or payment is needed to begin, and nothing is charged automatically. Your trial begins once we activate your account, usually within a few hours of sign-up.
2. Plans and billing
After the trial, Tenderytics is one simple plan — billed monthly (৳1,500) or yearly (৳15,000, introductory), every feature included. Payment is made manually via bKash and confirmed over WhatsApp. We do not store card details and nothing is charged automatically: you decide whether and when to renew, so you control every payment.
3. Cancellation
You can cancel at any time — simply don’t renew. Because billing is manual and prepaid, there is no auto-renewal to switch off and no cancellation fee. Your access continues until the end of the period you’ve already paid for. To close your account entirely and delete your data, use your Account page (Privacy & your data) or contact us.
4. Refunds
Because plans are prepaid and full access is granted immediately, paid periods are generally non-refundable. But we want you treated fairly:
- If you were charged in error or charged twice, contact us within 7 days and we’ll refund the error;
- If a fault on our side prevented you from using the service for a meaningful part of your paid period, contact us and we’ll make it right with a refund or credit.
We handle every request reasonably and in good faith.
5. Price changes
Introductory pricing is available for a limited time and may change. Any change applies only to future renewals — the period you’ve already paid for is always honoured, and we’ll make current pricing clear before you renew.
6. How to cancel or get help
To cancel, renew, request a refund, or ask any billing question, message us on WhatsApp at +880 1819-101810. We usually reply within a few hours.